Shipping policy
Shipping & Processing
We offer FREE shipping on all orders above ₹950.
All REFUSE orders are made on a pre-order basis and are shipped within 5–10 working days of receiving the order.
For personalised products, the 5–10 working day processing period begins once the design has been approved by the customer.
⚠️ All orders are final sale and are not eligible for returns or exchanges.
✨ Need your order sooner? Get in touch with us before placing your order, and we'll do our best to accommodate your timeline.
Personalised Orders
For all personalised products, a design mock-up will be shared for your approval before we begin processing your order.
Please review the mock-up carefully and provide your approval within 24 hours of receiving it.
If we do not receive a response within 24 hours, the order will be processed using the design shared in the mock-up, and changes may not be possible thereafter.
Delivery Timelines & Delays
Once dispatched, delivery timelines may vary depending on your location and the courier partner.
While we do our best to ensure timely delivery, REFUSE cannot be held responsible for delays caused by circumstances beyond our reasonable control, including but not limited to:
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Weather conditions
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Public holidays
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Strikes or operational disruptions
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Courier partner delays
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Pandemic-related disruptions
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Other unforeseen circumstances
Address Accuracy & Changes
Please carefully check your shipping details before placing your order. Your address should include the complete 6-digit PIN code, flat/door number, building name, and an active mobile number.
Please ensure that the mobile number provided can be reached by the courier, as this may be required for successful delivery.
You may request a change to your delivery address anywhere within India before your order is dispatched. Please contact us via WhatsApp at +91 7982314646 as soon as possible.
Once your order has been dispatched, the delivery address cannot be changed.
Incorrect PIN Code
Please make sure your PIN code is entered correctly at checkout.
If your order is returned to us because of an incorrect PIN code, we can arrange a re-shipment to the correct address. A ₹100 re-shipping fee will apply.
Delivery Attempts & Failed Deliveries
Our courier partners generally make up to 3 delivery attempts. Please ensure your phone number is reachable and that someone is available to receive the package.
If delivery cannot be completed after 3 attempts due to customer unavailability, an incorrect address, incorrect contact details, or other issues attributable to the recipient, the shipment may be returned to us.
If you would like the order to be shipped again after it has been returned, a ₹100 re-shipping fee will apply.
Once Your Order Has Been Dispatched
Once your order has been picked up by the courier, it is in the courier partner's custody.
REFUSE is not responsible for delays, loss, or damage that occurs while the package is in transit with the courier. However, we will provide you with the tracking details and assist with raising a complaint with the courier partner wherever possible.
Customers may also need to coordinate directly with the courier partner regarding delivery attempts, address issues, or other transit-related concerns.
Damaged or Lost Shipments
We take care to pack every order securely before dispatch. However, if your order arrives damaged, please contact us within 24 hours of delivery.
A clear unboxing video is mandatory for all damage claims, along with clear photographs of the damaged product and the outer packaging. The unboxing video should show the package being opened from its original sealed condition.
Claims submitted without the required unboxing video and photographs, or after the 48-hour window, may not be eligible for review.
In the unlikely event that a shipment is lost in transit, we will raise a complaint with the courier partner on your behalf and assist with the resolution.
Please note that resolution timelines for lost shipments depend on the courier partner's investigation and claims process.